Shipping Policy
At mastercraftlock.com, we are committed to delivering high-quality Master Lock products safely, quickly, and efficiently. Our Shipping Policy outlines the terms and conditions under which we process and ship your orders. By placing an order on our website, you agree to the details described below.
Order Processing
All orders placed through mastercraftlock.com are processed within 1–3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with details of your purchase. Orders placed after business hours will be processed the following business day. During peak shopping seasons or promotional events, processing times may take slightly longer, but we strive to ensure every order is handled with care and efficiency.
Shipping Methods and Carriers
We partner with trusted carriers to ensure your order arrives safely and on time. Available shipping methods may include standard shipping, expedited shipping, and express options. Delivery times vary depending on your selected method, your shipping address, and carrier availability. Once your order has shipped, you will receive a shipping confirmation email along with a tracking number so you can monitor the delivery status in real time.
Shipping Costs
Shipping fees are calculated at checkout based on your location, the size and weight of your order, and your chosen delivery method. From time to time, mastercraftlock.com may offer promotional free shipping events. Any such offers will be clearly displayed on our website. Please note that taxes, duties, or customs fees for international shipments are the responsibility of the customer.
Domestic Shipping
For orders within the country, standard delivery typically takes 3–7 business days once the order has been shipped. Expedited options may reduce the delivery time to 1–3 business days. Delivery timelines are estimated and not guaranteed, as delays may occasionally occur due to carrier issues, weather conditions, or other unforeseen circumstances.
International Shipping
mastercraftlock.com proudly serves customers worldwide. International shipping times vary greatly depending on the destination and customs clearance procedures. Most international deliveries arrive within 7–21 business days. Please be aware that customs regulations differ from country to country, and you may be responsible for additional import duties, taxes, or fees imposed by your local authorities. We recommend checking your local regulations before placing an order.
Order Tracking
Once your package has shipped, you will receive a tracking number by email. You can use this number to follow the progress of your order on the carrier’s website. If you experience any issues with tracking, please contact us through our support page at mastercraftlock.com.
Delayed or Lost Shipments
While we make every effort to ensure timely delivery, we are not responsible for delays caused by carriers, customs, or circumstances beyond our control. If your shipment appears to be delayed or lost, please contact us so we can assist in resolving the issue.
Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping details at checkout. mastercraftlock.com cannot be held responsible for delays or lost packages resulting from incorrect or incomplete addresses. If you notice an error in your shipping details after placing an order, please contact us immediately so we can attempt to correct it before the order is shipped.
Damaged Packages
If your order arrives damaged, please notify us within 48 hours of delivery with details and photos of the damaged product. We will work with you to resolve the issue promptly, whether by replacement, refund, or another suitable solution.
Changes to Our Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in shipping practices, carriers, or regulations. Any updates will be posted on mastercraftlock.com, and the revised policy will apply immediately to all future orders.